Terms of Service

1. The service

ranx.cloud lets you deploy open-source apps (currently Hermes Agent, OpenClaw and n8n) as managed instances. Each instance runs in its own container and isolated namespace, with its own persistent disk, and is reached at its own subdomain, <slug>.ranx.cloud. Instances run on Google Cloud in the USA. The service is in beta, and we may add, change or remove apps and features over time.

2. Your account

• You must be at least 16 years old and able to enter into a binding contract.
• Give us a valid email address and keep your password and your instances' dashboard passwords secret.
• You're responsible for everything done through your account and your instances.
• Tell us at contact@ranx.cloud straight away if you think your account has been compromised.

3. Trial, billing and cancellation

• Each instance is a monthly subscription on the plan you choose. Every plan starts with a 30-day free trial. A payment method is required at checkout; if you cancel before the trial ends, you're not charged.
• Payments are handled by Lemon Squeezy, which sells the subscription to you as merchant of record. Its terms apply to the purchase, it charges any sales tax or VAT, and it issues your invoices. We never see your card number.
• After the trial, the subscription renews every month until cancelled. You can cancel anytime from the Lemon Squeezy billing portal linked in your account settings. Cancelling stops future renewals; deleting an instance cancels its subscription and deletes the instance.
• If a payment fails or a subscription ends, we may stop the instance until it's paid for again, and delete it if it stays unpaid.
• Refunds: payments are non-refundable except where Lemon Squeezy's policy or the law requires a refund. Nothing in these terms limits rights you have under consumer law, including any statutory right of withdrawal.
• We may change prices. We'll tell you at least 30 days before a change affects an existing subscription, and you can cancel before it takes effect.
• You pay your LLM provider separately for any tokens your apps use.

4. Acceptable use

You're responsible for what you run on ranx.cloud. You must not use the service, or any instance, to:

• break the law, or store or share illegal content, including child sexual abuse material;
• infringe anyone's intellectual property, privacy or other rights;
• send spam or unsolicited bulk messages, or run phishing or fraud;
• attack, scan, probe or disrupt any system or network (including ours and other customers' instances), or distribute malware;
• mine cryptocurrency, or run workloads unrelated to the app that strain shared infrastructure;
• get around plan limits, isolation or security measures, or access other customers' data;
• resell or re-host the service in a way that hides who is responsible for the content;
• harass, threaten or harm others.

You also have to follow the terms of the LLM providers and other services your apps connect to.

5. Suspension and termination

We may suspend or stop an instance, or suspend or close an account, if it breaks these terms, if it puts the platform, other customers or third parties at risk, or if the law requires it. Where it's reasonable to, we'll warn you first and give you a chance to fix the problem; in urgent cases (for example an active attack or illegal content) we may act immediately and tell you afterwards.

You can stop using the service at any time: delete your instances from the dashboard, and email contact@ranx.cloud to delete your account. Deleting an instance permanently deletes its disk and everything on it. If we end the service as a whole, we'll give you at least 30 days' notice so you can export your data, except where that's not possible for legal or security reasons.

6. The open-source apps

The apps you deploy are third-party open-source software, made by their own authors and provided under their own licenses (for example, n8n's Sustainable Use License). We host and operate them; we didn't write them and don't control how they behave. They're provided as-is. Make sure your use of an app complies with its license. App names and logos belong to their owners and are used only to identify the apps.

7. Your content and keys

• What you put into your instances (workflows, chats, files, credentials) stays yours. You give us only the rights we need to store and run it for you.
• You're responsible for that content, for having the right to use it, and for keeping your own copies of anything important.
• You add your own LLM provider API keys in the app's dashboard on your instance. You're responsible for those keys, how they're used, and what your provider charges for them.
• If your instance processes other people's personal data, you're responsible for having a lawful basis to do so.

8. Availability

We work to keep the service and your instances running, but we offer it on a best-effort basis, without an uptime commitment or service level agreement. Instances may be restarted for maintenance, updates or infrastructure events. Hobby instances run on Google Cloud Spot capacity and can be briefly restarted when Google reclaims a node; other plans run on standard nodes.

9. Disclaimers

Except as expressly stated in these terms, the service and the apps are provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability and non-infringement. We don't warrant that the service will be uninterrupted or error-free, or that data will never be lost.

10. Limitation of liability

To the extent the law allows, we're not liable for indirect or consequential losses, such as lost profits, revenue, data or goodwill, and our total liability for any claim related to the service is limited to the amount you paid for the service in the 12 months before the claim arose.

Nothing in these terms excludes or limits liability that can't be excluded or limited by law, such as liability for death or personal injury caused by negligence, for fraud, or for gross negligence or intent where that applies. If you're a consumer, you keep all the mandatory rights the law where you live gives you.

You agree to compensate us for third-party claims caused by content you run on the service or by your breach of these terms, to the extent the law allows.

11. Governing law

These terms are governed by the laws of the Republic of Türkiye, and disputes go to the courts and enforcement offices of Adana, Türkiye. If you're a consumer in the EU or UK, you also keep the protection of the mandatory law of the country where you live and can bring a claim there.

12. Changes to these terms

We may update these terms as the service changes. We'll change the "Last updated" date above and, for changes that materially affect you, tell you at least 30 days in advance by email or in the dashboard. If you don't agree, you can cancel before the change takes effect; continuing to use the service afterwards means you accept it.

13. General

If part of these terms turns out to be unenforceable, the rest still applies. If we don't enforce a right straight away, we haven't given it up. You may not transfer your account without our consent.

14. Contact

Ali Uygur (sole proprietor), Gürselpaşa Mahallesi, 75727 Sokak, C Blok No: 12 Daire: 14, Seyhan / Adana, Türkiye. Email: contact@ranx.cloud.